DIDSMS Voice · Cloud IP PBX
Customers dial the city your team works in.
A cloud switchboard with call queues, call recording and local numbers in 120+ countries — running in our cloud, so there's no equipment to install. Staff answer from the mobile and desktop apps. From $12.90 per user per month, a 14-day trial with no card, and we file the porting paperwork for your existing numbers.
Support queue · average wait
Sales queue · average wait
If you're still…
The box in the closet is slowing down every conversation.
On the left, most companies' everyday. On the right, the same five things after moving to a cloud switchboard.
Network & operations
Same number, different termination path — answer rates can differ by 2×.
The same destination number, routed differently, answers at very different rates with different quality and latency. What follows is the part we commit to in writing.
- Direct termination with genuine CLICalls terminate straight with local operators, not through stacked resellers, so caller ID isn't stripped or spoofed.
- 24/7 NOC and quality monitoringASR and average call duration watched live per country and per route, with automatic rerouting on drift.
- Route redundancyAt least two independent termination paths per destination; failover in seconds, calls stay up.
- Active-active across availability zonesIf a whole region fails, the switchboard and its queues keep serving from another.
- Fraud defense and traffic auditAbnormal call patterns blocked in real time to protect number reputation — losing it costs weeks to repair.
- CDR and quality analyticsEvery call leg queryable and exportable, with route, codec, packet loss, jitter and echo metrics.
- Compliance and caller reputationCaller-ID and recording-notice rules honoured per destination; business numbers registered and attested.
Feature matrix
Answer, dial, manage, measure, store, connect.
Six groups — everything a PBX is supposed to do, plus what a box in a closet can't.
Edit the IVR tree visually in the console; it takes effect immediately, with no ticket and no vendor queue.
Campaigns carry concurrency and frequency caps so numbers aren't flagged as spam.
Permissions go down to the feature, so finance, supervisors and agents each get their own view.
The board refreshes every 5 seconds and drills down by country, queue and agent.
Recordings can be discarded outright where recording is prohibited; policies are set per country and per team.
Don't want new phones? Keep your SIP handsets, or let staff use their own devices.
DID numbers
Local numbers in 120+ countries and territories.
Billable numbers, toll-free, fax numbers and portable numbers.
Check a city
Accepts a country, a city or a dialling prefix.
Some cities require local business credentials; results flag them.
Local number
120+ countries and territories, including second-tier cities and rural ranges.
Toll-free
US, UK, Canada, Germany, France.
Number porting
Country eligibility is confirmed by a human before you order; assistance is free.
Integrations
Plugs into your stack. Doesn't ask you to replace it.
Plus a REST API, webhooks and SDKs for Node, Java and Python. See all integrations →
Cut the list above to what engineering has actually shipped before launch (copy.mdD-14) — anything not live stays off the page.
Pricing
Priced per head, all on one screen.
Agents and staff who only receive calls cost the same — no "free for anyone who never logs in" games.
- Unlimited US and Canada calling
- Auto attendant and IVR
- Mobile and desktop softphones
- Voicemail transcription
- 1 number included
- Call queues
- Everything in Starter
- Queues with priority
- 30-day call recording
- CRM integrations
- 10 numbers
- Live dashboards and reports
- Everything in Business
- Up to 7-year recording retention
- Multi-site routing and failover
- SSO / SAML
- Full API and webhooks
- Dedicated customer success + a written 99.99% SLA
Seats are billed the same for agents and staff. Numbers and international minutes are billed separately (rate card). Invoice in tax-inclusive or tax-exclusive form; CNY and USD accounts both supported.
Migration
The scariest step of replacing a switchboard — handled for you.
Most companies stall on "what if the phones die on cut-over day". We build in parallel and keep the old line live for 30 days, so there is a way back.
- 1
Free line audit
Send us a month of CDRs; you get a migration sheet of numbers, trunks and routes.
- 2
Build in parallel
Extensions, IVR and queues configured on the new system while the old one keeps taking calls.
- 3
Number porting
We file the porting request and chase the carriers; you sign the authorisation.
- 4
Cut over with a rollback
Switch in an agreed night window; the legacy line stays live for 30 days as the rollback.
Reliability & compliance
When the switchboard goes down, the company goes quiet.
99.99% uptime SLA
Active-active across availability zones with automatic failover; credits written into the contract.
Call security
SRTP/TLS in transit, recordings encrypted at rest, keys held apart from the business database.
Compliance
GDPR-aligned, with regional recording-consent requirements handled and data-residency options.
Public status
A public status page with subscriptions; incidents posted within 5 minutes.
Team & contact
When it breaks, you need someone findable.
Voice downtime is measured in lost calls, not apologies.
Replace before launch: every name, address and phone below is a placeholder (see the checklist in copy.md §8).
Owns the migration schedule and the first 90 days after go-live.
[cs@ to confirm]
Owns the switchboard, queue and recording roadmap.
[product@ to confirm]
On the 24/7 rota, first responder on P1 incidents.
[noc@ to confirm]
NOC staffed 24/7 · P1 incidents answered by a human within 15 minutes · status updates posted within 5.
FAQ
The seven things a buyer asks before moving to a cloud switchboard.
Do I need to buy phones?
No. Use the mobile and desktop apps, or keep your existing SIP handsets.
Can we keep our current numbers?
Yes — free porting in most countries; a few need an eligibility check first.
What if the internet goes down?
Cellular data carries calls fine. Keep a second broadband in the office; the two paths switch automatically.
How many agents can it scale to?
Single-tenant deployments scale past 2,000 agents, with queues and reporting tiered by size.
Are international calls expensive?
International dialing is billed per minute against a published rate card, or buy minute bundles.
What does the trial need?
Just an email — 14 days, all features, no card, one test number included.
Can we manage routing and extensions ourselves?
Yes — the IVR editor, routing rules and roles are all self-service in the console.
Take 14 days before we talk migration.
We won't call you during the trial.